Terms of delivery

Helma Oy's e-commerce contract terms for consumer customers in brief

Please read more details of the contract below, here are the main points:

  • We deliver products to mainland Finland and Åland. Delivery costs are added to the prices according to the selected delivery method.

  • We aim to deliver the products in stock within 5-14 business days. In the event of a delivery delay, Helma Oy will contact the customer without delay.

  • Consumer customers of Helma Oy's online store have the right to cancel their order within fourteen (14) days of receiving the product. Helma Oy is responsible for the return costs of canceled products. After receiving the products, Helma Oy will refund the price paid by the customer for the canceled product, including shipping costs.

  • The customer has care responsibility for the product until the customer has decided to keep the product. If the value of the product has decreased when the customer returns the product, Helma Oy has the right to charge compensation for the decrease in value up to the full price of the product.

  • In case of problems or errors, please contact Helma Oy's customer service (email: helma@helma.fi, phone: 09-668 93 90; Mon-Fri 10am-5pm, Sat 9am-3pm).

Detailed contract terms for consumer customers

1 Common

These are the terms and conditions of Helma Oy's online store. These terms and conditions apply between Helma Oy and the consumer customer (hereinafter "Customer") when the Customer purchases products from Helma Oy via Helma Oy's website www.helma.fi through.

2. Transactions in the online store

All Customers who are at least 18 years old and have a working e-mail address and mobile phone number can shop in the online store. Transactions and customer service take place in Finnish, Swedish or English.

Placing an order does not require registration. However, the customer must provide the information marked as mandatory when placing the order. The customer is responsible for the correctness of the information provided, and is obliged to notify Helma Oy of any changes in the information without delay.

Ordering products is done by selecting products in the shopping cart in the online store. Helma Oy confirms receipt of the order with a message sent automatically to the e-mail address provided by the Customer. The customer must check that the content of the order stated in the receipt confirmation corresponds to the order placed by the customer.

3. Processing of personal data

Helma Oy processes the Customer's personal data in a manner permitted and required by the applicable personal data legislation. More information on the processing of personal data can be found in the register description of Helma Oy's register based on customership and other factual connections.

4. Prices and information about the products

We charge the products according to the price valid at the time of order. The prices of our products are valid until further notice or for the period indicated separately in the product information (for example, campaign products).

The prices of the products do not include payment method or delivery costs, but are determined by the selected payment and delivery method (see below "Product delivery" and "Payment methods"). Delivery costs and costs related to the selected payment method are announced in the online store immediately before placing the order and are charged when the order is paid. The prices of the products include value added tax.

Helma Oy strives to keep the price information and product availability information presented in the online store up-to-date and correct, but does not guarantee the accuracy of the information or the availability of the products and is not responsible for them. If the price presented in the online store has been clearly incorrect, Helma Oy reserves the right to cancel the contract. The price has been clearly incorrect at least when it deviates significantly from the usual price level of a similar product or when the customer should have otherwise understood the incorrectness of the price (e.g. if the price is €0.00).

If it turns out that the product ordered by the Customer is out of stock despite the availability information presented in the online store, Helma Oy will notify the Customer without delay using the contact information provided by the Customer. If the ordered product is other than temporarily out of stock, or if the delivery of the product would take more than 30 days from the moment of the order, Helma Oy undertakes to reimburse the Customer for the price paid for the product in full, and the sale is deemed to have been completed for the product in question. However, if the customer wants to keep the deal valid, the customer has the option to accept a longer delivery time or a replacement product.

5. Delivery of products

We deliver products throughout Finland.
We always strive for the fastest possible delivery. If it is a product available in stock, we aim to deliver the product within 5 to 14 business days, and in any case no later than 30 days after ordering the product. If we notice that the delivery will take longer than normal, we will try to contact the Customer without delay using the contact information provided by the Customer. You can follow the progress of the order from the link in the order confirmation.

We deliver products in the following ways:

Pickup from Helma Oy's store or warehouse €0
Delivery time 5 - 14 business days.

Delivery time 5 - 14 business days.

  • PostNord home delivery €30 (packages weighing less than 10 kg)
  • PostNord home delivery €50 (packages weighing more than 10 kg)

    PostNord will agree the delivery date with you.

You will receive a notification by text message or email when the product is available for pickup. Be prepared to prove your identity (driver's license, passport, ID card with photo). If pickup from Helma Oy's store or warehouse is selected as the delivery method, we will store the product in the store for four weeks.

If the Customer does not pick up the delivered product from the delivery location within the deadline and does not explicitly notify the cancellation of the product within 14 days after the Customer has received notification that the product is available for pickup, the Customer is considered to have canceled the order for the product. In this case, Helma Oy has the right to charge the Customer compensation for the costs incurred in delivering the product (Postnordi's delivery method specified above). Helma Oy is entitled to set off the compensation in question directly from the payment that must be returned to the Customer due to the cancellation of the product.

See detailed delivery method information in the "Delivery and payment methods" section.

6. Payment methods

The following payment methods can be used in the online store:

Online banking payments:
Nordea, Osuuspankki, Sampo Bank, Säästöpankki/Aktia, Nooa, Handelsbanken, Ålandsbanken, Tapiola and S-bank.

Visa, Visa Electron and MasterCard.

Collector Invoice/Part Payment:

When you choose Collector Invoice/Partial Payment as your payment method, you get an interest-free payment period of up to 60 days. If you wish, you can also pay the invoice in parts by paying the amount you want, but at least the minimum amount indicated on the invoice. Billing surcharge €2.95. Invoicing fee for partial payment is €2.95 per month. You will receive a separate invoice in the mail the month following the order.

See detailed payment method information in the section "Delivery and payment methods.

7. Confirmation of the concluded agreement

Upon delivery, a confirmation of the concluded contract is sent to the customer, which contains the key information of the order as well as a cancellation form and instructions.

8. Right of cancellation

The customer has the right to cancel the product ordered from the online store or the entire order within 14 days without giving a reason. The cancellation period ends 14 days after the product has been received.

In order to exercise the right of cancellation, the Customer must notify Helma Oy of his decision to cancel the product or the entire order in an unambiguous way (for example, by letter by post, fax or email). The customer can use the cancellation form sent as an attachment to the contract confirmation, but its use is not mandatory. The return of the completed cancellation form together with the product to be returned is also considered notification.

In order to comply with the cancellation deadline, it is enough for the Customer to send a notice of using the cancellation right before the cancellation period expires.

The customer must return the canceled product back to Helma Oy at the address mentioned below without delay and no later than 14 days after making the cancellation notice. The deadline has been met if the Customer sends the goods back before the end of the 14 days in question. The product can be returned, for example, to Helma Oy's store, warehouse or via PostNord. Customer delivers cancellation form filled together with the product to be returned . The product should preferably be returned in the original packaging or otherwise well packed.

Returns made via PostNord:

Helma Oy, Hyttitie 7, 00700 Helsinki

Helma Oy is responsible for the direct costs resulting from the return of products that can be canceled.

We will return to the Customer all payments received from the Customer regarding the canceled product (including delivery costs if the entire order is cancelled) without delay and in any case no later than 14 days after receiving the cancellation notification. However, Helma Oy has the right to refrain from refunding payments until Helma Oy has received the canceled product back or until the Customer has proven that he has sent the product back. We perform the return using the payment method with which the Customer has paid for the product, unless the Customer has expressly agreed otherwise, and in any case, in such a way that the Customer does not incur costs for returning the services.

The customer is responsible for the care of the product he receives. The customer is responsible up to the full price of the product for any reduction in the value of the product that is the result of processing other than the processing necessary to determine the nature, properties and functionality of the goods.

9. Inspection of products

After receiving the delivery, the Customer must immediately check the condition and correctness of the delivered products and ensure that the delivery contained all the ordered products.

10. Complaints and error liability

The customer must report the error to Helma Oy's customer service (e-mail: helma@helma.fi or tel. 09 668 93 90) without delay and no later than 14 days after noticing a possible product or order error.

Helma Oy is responsible for a product defect in accordance with valid consumer protection legislation. If the product or delivery is found to be faulty, Helma Oy primarily has the right to correct the fault within a reasonable time or deliver a fault-free product instead.

11. Delivery delay

The customer has the right to invoke his rights under the Consumer Protection Act due to the delay in the delivery of the products. However, Helma Oy is not responsible for the delay if the delay is due to a reason on the Customer's side, such as the fact that the Customer has not been there at the agreed time of delivery of the products and cannot be reached, or the Customer has provided incorrect contact information or has not notified that his contact information has changed.

12. Force majeure

Helma Oy is not responsible for such a breach of contract, such as a delay or obstruction of delivery, which is caused by circumstances beyond Helma Oy's control (force majeure).

13. Service provider

Helma Oy (company ID: 0925786-5)
Hietalahtenranta 5 c B
00120 Helsinki
Phone: 09 668 93 90 (Mon-Fri 10 a.m.–5 p.m., Sat 10 a.m.–3 p.m.; the call is free for the customer)
Email: helma@helma.fi

14. Applicable law and dispute resolution

Finnish law applies to these terms and conditions, with the exception of its conflict of law provisions.

The parties try to resolve any disagreements primarily through negotiations. If the parties cannot reach an agreement, the dispute will be resolved in Finland, at the Helsinki district court. The customer also has the option to take the dispute to the district court or the consumer dispute board of their place of residence.

Contact form